The following policies have been established to ensure efficiency and consistency in our services. Please ensure that you carefully review Matshop's terms and conditions before placing your order. If you have any questions or concerns regarding the terms and conditions set forth below, please contact our customer service department at 1-800-663-7501.

Methods of Payment

We accept Visa and MasterCard for orders placed through our website. In addition, for orders placed over the telephone, we accept American Express, checks, and money orders. However, orders will not be shipped until receipt of payment. A $30 service charge will be levied on NSF checks. In the event that payment credits result, credits will be maintained on your account for 12 months to be applied to a future purchase, refunds will not be issued.

Minimum Order

Our minimum order is $50. Orders for less than $50 will be charged a $10 small order fee. Additionally, as a wholesaler, we require that a minimum quantity of 5 identical products be ordered (for most individual items).

Custom Order Authorization

Custom orders must be approved by the customer before the order will be processed. A layout of the design, indicating dimensions and details of your order, will be faxed or emailed to you for review and approval. Once approved custom orders are non-refundable.

Shipping

Freight charges are in addition to product purchased. We take great care in our packaging and handling to ensure your order arrives to you safely. We ship FOB Blaine, WA. Your order will be shipped via UPS Ground Service unless otherwise specified. UPS Ground delivers to the West Coast in approximately 2 to 3 days and orders to the East Coast will take approximately 7 to 9 days.

Expedited shipping is available at your request.

Please contact our customer service department for more information concerning shipping options and requirements.

Handling and Insurance

MatShop personally ensures that your product will reach you in good condition and will replace damaged product at no charge. We take great care in our packaging to avoid damage in transport. We charge a $5.50 handling fee that helps us ensure that you receive your goods undamaged.

Changes to your Order

All additions, deletions or changes must be made within 24 hours of placing your order.

MatShop Return Policy

• Returns are offered on incorrect or defective product only.
• There are NO returns on custom products.
• Returns will not be accepted without a Return Authorization number.
• MatShop does not offer refunds.
• For authorized returns, credits toward future purchases will be issued for returned products within 15 business days of receiving complete return information.
• Credits will be maintained on your account for 12 months.
• Customers returning product are responsible to ensure sufficient packaging so that the product does not arrive damaged.

FOLLOW THE INSTRUCTIONS BELOW IF YOU RECEIVE INCORRECT OR DEFECTIVE MERCHANDISE.

Once received, please carefully inspect your order. Notification of defective or incorrect merchandise must be made within 5 days of receiving your product and a request for an RMA – Return Merchandise Authorization – must be requested within that time. Returns of defective or incorrect product will be replaced within 30 days.

When contacting us about damaged product via email, please try to include 1-3 digital photos showing the damage.

MatShop's Link Exchange Policy

When you request a link exchange, we will evaluate your site and decide whether to publish it. You will not be notified. Please only submit matting, framing, and art/photography related websites. If your site is accepted it will be added to the links page generally within a month.

Sites submitted that do not link back to MatShop will be reviewed case-by-case and published if they provide value to our visitors. Links may be removed at any time without notification.

Examples Links (you may link to MatShop however you deem appropriate):

Option 1:
Matshop — Art Mats & Picture Frames ~ Wholesale picture framing supplies for businesses, artists, photographers, crafters, collectors and retailers.

Option 2:
MatShop — Photo Mats & Picture Frames Wholesale ~ Picture framing supplies for businesses, artists, photographers, crafters and retailers.

At this time MatShop does not offer/display banners.