MatShop Return Policy

• All products are custom cut to your specifications. There are no returns on custom products.
• Returns are offered on incorrect or defective product only.
• Returns will not be accepted without a Return Authorization number. (see important instructions below)
• MatShop does not offer refunds.
• For authorized returns, credits toward future purchases will be issued for returned products within 15 business days of receiving complete return information.
• Credits will be maintained on your account for 12 months.
• Customers returning product are responsible to ensure sufficient packaging so that the product does not arrive damaged.

FOLLOW THE INSTRUCTIONS BELOW IF YOU RECEIVE INCORRECT OR DEFECTIVE MERCHANDISE.

Once received, please carefully inspect your order. Notification of defective or incorrect merchandise must be made within 5 days of receiving your product and a request for an RMA – Return Merchandise Authorization – must be requested within that time. Returns of defective or incorrect product will be replaced within 30 days.

When contacting us about damaged product via email, please try to include 1-3 digital photos showing the damage.