Testimonials

We are trying hard to be the best provider of mats, frames, art supplies, and printing on the web! Here are a few people who can testify that we've worked hard for them.

"My experience over the last three years with the MatShop has been terrific! Order fulfillment is timely and accurate. The one time, out of several orders, that I had two pieces of broken glass, I mentioned it to a sales rep and a few days later replacements arrived -- even though I had not asked for them. That's customer service!"

Phil Dynan (www.phildynan.com)

"Rachel's assistance was fabulous! She listened to my specifications, did several rough drafts until we found a set of cuts which would work. Great job, Rachel!"

Judith, Greater Cincinnati, Ohio

"I received both the frames and the backing within the last few days. All I can say is that everything was just perfect. The backings were exceedingly well packaged and were in perfect condition. Same goes for the frames. Dealing with MatShop was indeed a pleasure. I had made an error in the sizes in the original order and they were very obliging in making the changes.
I only can wish every transaction were this easy to complete. The website is well organized, the telephone has a real person answering who is most helpful. Shipping was as promised. All I can say is thanks a whole lot for the service."

Claude, Brunkild, MB

"I received everything I requested and all my expectations were met. Loved the free shipping offer. I will use your company any time I need to re-order. The quality and price far exceed anything I have found in the U.S.. I used your online ordering process and had no problems.
I have previously used your customer telephone ordering and was very happy with all the help you gave me especially on my first order... Thanks again. A very satisfied customer."

Irene, Ohio

"I have been using the MatShop for a couple of years and have been very happy with the quality of the products and the service."

Dennis, Napa

"Another superb transaction with the MatShop, the order arrived on time and was accurate. I worked in the parcel delivery business for 20 years and I am always impressed with the care and quality of packaging that the MatShop takes with my orders. The MAToMATic tool is great, however I wish it would allow me to sample both White core and Black core combinations."

Jim, Spring Hill, Kansas

"I was spending a fortune on mats through other suppliers. Now, I can get all of my mats especially custom cut for my panoramic prints, with superior quality (products and service) at a great price. Thank You MatShop!"

John, Summerland, BC (www.canadarama.ca)

"My order was exact and I was very pleased with the quality. The quality of MatShop's products is one of the factors that keeps my business with MatShop.
Zoe has always been the one to help me. She is very knowledgeable in her services and is prompt with any inquiries I have had. With my very first order, which in which I had a mix-up, Zoe was very helpful in helping me and very professional."

Chrissy, Dauphin, MB

"I received my order and everything was exactly as I ordered it (dimensions and colors). Packaging was great too! Service was excellent. I called 4 days after ordering on the internet, in order to add items...the items were added without any problem. I received my order faster than expected. I will order again from MatShop!"

Charles-Antoine Caron, Sherbrooke, Québec (http://www.pbase.com/charliefotos)

"Order correct, service good, quality just right, called to double check order as my machine was acting up -- very helpful and good conversation.... definitely will order again. Thanks."

Sharon, Gunnison, Colorado

"I am more than pleased with the service provided by you. Your website is clear, informative, and easy to navigate. I have been contacted with EACH order when the order is shipped and the order is shipped always within 5 business days via Greyhound Express.
Your instructions are clear and the one time I did have difficulty, a quick toll free call found me someone who patiently walked me through construction of one difficult frame.
Your prompt and friendly manner is a pleasure to deal with in a world that has become computerized and impersonal."

Lesley Lemon, Hunter Fire Protection

"My order came in perfect condition and very well packed. I thank you so very much... all my orders are filled correctly and the staff is very friendly and helps me a great deal with any inquiry. If there has been any shipping damage it has been resolved quickly... You have helped me make my business a success."

Susan Lappin, Toronto, Ontario (http://ca.geocities.com/free-to-be@rogers.com/)

"I have placed a number of orders from the MatShop and have always been treated very well.... I have been extremely happy with the quality of products and service of the MatShop. THANKS!"

Dave, Kendall, WI

"Our order was exactly what we ordered... we were pleased with the quality. Zoe helped me out and was very friendly and knowledgeable. Even when I made changes to the order a few times, she was always helpful and friendly.
[The website was] fantastic! Easy to use. I especially like how you can upload your own image and play around with frames and mats.
[The turnaround time] was very quick, especially for a custom order and way more affordable than any other store around... Five frames from MatShop were less than the cost of one frame at a big box store."

Laura, Nanaimo, BC

"My order came on the day it was reported to come and everything was included as ordered. I was pleased with the overall quality. The top ten 16 x 20 mats had a little bending at one corner but I could still use the mats without any problem. The bottom 25 mats had no bent corner at all.
[The website was] easy to navigate; everything spelled out clearly. The site was never down. [The turnaround time] was the best I've ever experienced."

Chris, Brevard

"I am a pet portrait artist. I use your frames to offer my clients the convenience of an included frame with each pet portrait commissioned. Your frames are both of good quality and very affordable. Thank you for your great service and great products!"

Janet, Fredericton, NB

"Thank you very much. I was worried about corners being damaged in shipping, however, the wrapping was well done and solid. Excellent service, polite and patient."

Julien Chung, Longueuil, Québec (www.maskarade.ca)

"The order was correct and the quality very excellent and very affordable. The staff that handled my order even fixed my mistakes at no extra charge."

Trevor, Mayerthorpe, AB

"I have always had prompt and reliable service with MatShop. As a novice, I have found them to be most helpful in answering my questions and meeting my matting needs."

Sandra Kraus, Mossleigh, Alberta

"I received the order and all was correct. I was very pleased with the quality of the materials."

Hope Green, St. John's, NL Canada

"I've ordered several times from the MatShop now and have never had any issues... the first order I ever made I messed up on the opening size for my mats. Someone caught the mistake and phoned to alert me. I was very grateful that I didn't end up with a bunch of useless mats! The website is easy to navigate and ordering has never been a hassle like it is with so many other online shops. The orders are always received in good time."

Roberta Murray, Rocky Mountain House, Alberta (www.uncommondepth.com)

"I am very pleased with my experiences with the MatShop. I have always received my orders correctly. I find the quality of the products I purchase to be very good. I found it easy to navigate and place orders on-line. On an occasion where some of the products I ordered arrived damaged, I spoke to a customer service representative, who immediately placed an order to replace the damaged products, and I received them within days.I found the on-line representative to be very friendly and helpful. It has always been a pleasure to do business with the MatShop, and I will continue to be a happy customer."

Kim Rose (www.kimrose-coloredglass.piczo.com)

"I've been very pleased with the service, prices and the quality of the mats that I've ordered from MatShop. I encountered no problems. I expect to use MatShop for any future needs that I might have for mats in quantity."

Michael Keyes, Portland, Oregon

"...the frames look just great. I am very pleased with the quality, service was good, had follow up emails confirming every step from receipt of order to shipping information. My experience with MatShop has been excellent and look forward to doing much more business with you."

David Howell, Dave's Scenic Photos

"...I can't believe the quality for the price... the sales rep I spoke with was so helpful and helped me figure everything out in such a short period of time. Your company is the only company that list the prices and allows you to make the purchase right than and there."

Beth, Blacksburg, Virginia

"I was very pleased with the quality of the packaging of the mats and related materials received from the MatShop, especially as this was a first-time order and did not know what to expect."

Seamus
Berkely Find Art Studio
Berkely, CA (www.seamusberkely.com)

"The quality was great and everything arrived intact. We were pleased with the quality, especially considering the great price!"

Team PowerHouse Realty, Prince George, BC (www.563-1000.com)

"I was very pleased with my order from the MatShop. It was delivered quickly and the frames were actually nicer than I expected. The prices were terrific, even with the added shipping charges. Within a few hours I had printed the pics I wanted, framed them and had them hung.... I will definitely recommend The MatShop to friends."

Sandy

"My order was correct and I was very pleased - the frames were perfect for the pictures I wanted to frame as Xmas gifts. I ordered on-line and found it easy and no-hassle!"

Wendy, Mariposa, California

"... I just really like your quality and service. I keep a lookout for your special sales on double mats."

Daniel R. Myers

"When I inspected the box everything seemed to be in order with my order. Thank you! I ordered over you[r] website and it was very simple - easy to navigate, intuitive and the product detail on the site made it easy to choose my order. Once I'd sent my order, I received a prompt confirmation and then another when it shipped, which was great. MatShop is very responsive. I would give the online experience a 10/10 as well as the delivery."

Jo-Anne Liburd
Manager of Marketing and Communications
Toronto, ON
www.fsatoronto.com

"In a word, I'm 'delighted' with all aspects of your service and products. From the first contact, through many, many orders, your company has done an outstanding job. I have referred several of my associates to you because of your high quality products and commitment to excellence."

Barry Rau