Shipping Information: Times, Turnarounds, Returns

Shipping Information

Please note the following: * Your order will be shipped via UPS Ground shipping (USPS Priority Post to Alaska and Hawaii). If you would prefer a faster method, please call for shipping quotes (1-800-663-7501).


Turnaround Times

Stock Mat Colors and most other product usually ship within 4-5 business days not including the order date.

e.g. If an order is placed Monday the order will ship by either Friday or the following Monday.
Any item labeled Fast-Track will ship by the next business day. If ordered with in-stock items, they will ship in 4-5 business days (see above).

For detailed information on Fast-Track, please see our program information page.
On order items are those out of stock that we hope will be available again shortly.

If you add these products to your shopping cart, you will be asked if you would like to receive notification when the item returns in-stock.
Non-stock colors, highly customized items, or very large quantities. We try to ship 7 business days from the receipt of the order.

eg. For an order taken on Monday, we hope to ship the following Wednesday. However, depending on how quickly we can get the non-stock matboard, the order may be delayed by as much as 4 weeks.


Shipping Methods

We normally ship UPS, or USPS. To Alaska, Hawaii, and the US Virgin Islands, we use USPS Priority Mail. Other shipping methods may be available upon request. Please Note: USPS charges shown when you check-out, include a handling surcharge of 25% of the cost of the postage levied by our forward carrier.

For faster delivery, we can ship your order via UPS 2-day Expedite, or UPS Overnight Express shipping. These options are available at checkout.

Shipping Transit Times

UPS Ground will usually take 2 to 5 days on the West Coast and 6 to 8 days on the East Coast. See zone map below for details:

UPS Zone Map


Shipping Costs

Shipping costs are calculated by both dimensional weight and distance. To view shipping costs you may call us for a quote or place items into your shopping cart and proceed through the first part (registration) of the check-out.

Shipping Time breakdown

Turnaround:4-5 Business Days (In-Stock Items)
Shipping:2-8 Business Days (Ground Shipping)
Subtotal:6-13 Business Days (no weekends or holidays)
Weekends:2-4 Days
Holidays:0-2 Days
Total time:8-19 days (average is 14 days)

Custom & out of stock items will take longer. FastTrack orders and faster shipping methods will lessen this time.

Return Policy

  • Returns are offered on incorrect or defective product only.
  • There are NO returns on custom products.
  • Returns will not be accepted without a Return Authorization number.
  • MatShop does not offer refunds.
  • For authorized returns, credits toward future purchases will be issued for returned products within 15 business days of receiving complete return information.
  • Credits will be maintained on your account for 12 months.
  • Customers returning product are responsible to ensure sufficient packaging so that the product does not arrive damaged.

FOLLOW THE INSTRUCTIONS BELOW IF YOU RECEIVE INCORRECT OR DEFECTIVE MERCHANDISE.

Once received, please carefully inspect your order. Notification of defective or incorrect merchandise must be made within 5 days of receiving your product and a request for an RMA – Return Merchandise Authorization – must be requested within that time. Returns of defective or incorrect product will be replaced within 30 days

 
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